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General Terms & Conditions Information

This document states the terms and conditions of using this site. By using this site and submitting to an order, you are agreeing to the terms and conditions listed below. AMR Hair & Beauty Supplies Pty Ltd reserves the right to amend this site and the terms and conditions at any time.

By registering and placing an order with AMR, you give us permission to add your contact details to our database so we can send through correspondence that relates to ordering, invoicing, shipping and product reviews and ratings.

You may choose to restrict the collection or use of your personal information by doing the following:

You can look for the box to opt out of amr.co.uk using your personal information for marketing purposes. You may change your mind at any time and contact us or select an available unsubscribe option.

  1. PRICING & TAXATION 
  2. ACCOUNTS 
  3. WARRANTIES & REPAIRS 
  4. RETURNS
  5. RETURN POLICY ON COLOURS AND DEVELOPERS
  6. PROMOTIONAL OFFERS & THEIR LIMITATIONS
  7. TYPOGRAPHICAL ERRORS 
  8. TRADEMARKS & COPYRIGHT
  9. LIMITATION OF LIABILITY
  10. DISCLAIMER
  11. ORDERING
  12. GOVERNING LAW
  13. COUPON EXCLUSIONS
  14. ORDER CANCELLATION
  15. PAYMENT
  16. DELIVERY
  17. AUTHORITY TO LEAVE
  18. THIRD PARTIES 
  19. IPHONE/IPAD/ANDROID APPLICATIONS
  20. SUBMISSION OF CONTENT
  21. INFLUENCER MARKETING
  22. COMPLAINTS
  23. AFFILIATE MARKETING
    • All pricing is stated in Pounds Sterling (GBP) and include UK VAT at the applicable rate chargeable for that current time. The AMR website and store prices are subject to change without notice. The current price of each product is shown on the website at the time the order is placed. AMR reserves the right to amend the prices of any products in the event that a technical mishap significantly affects pricing or pricing mistakes due to human error.
    • AMR sells to both public and hair and beauty professionals. Some products are exclusively for trade (Professional use) only as stated by the manufacturer.

    • All warranties are supplied by the manufacturer and not that of AMR. These warranties are offered by the manufacturer, who specify the warranty periods and may vary for each product.

      AMR has no control over manufacturer warranty and repair periods and cannot advise what they will be. Therefore, AMR has no control as to the time frame. In saying that, AMR will do all that it can to ensure that it is handled as quickly as possible, updating you through the process. If the faulty item cannot be repaired, a replacement or refund will be offered.

      AMR cannot be held accountable when the faulty item is sent direct, or communications are made, from you to the manufacturer in the need of repair or a replacement.

    • We accept returns, as long as you notify us within 14 days of receipt that you're wanting to return your order. Please note that we do not cover the cost of shipping. In the interests of hygiene, we are unable to exchange or refund selected products unless the items are faulty.

      You can choose between a refund or exchange where goods are faulty and cannot be repaired, wrongly described, different from a sample shown to you or don’t do what they are supposed to do.

      Please retain your original receipt as proof of purchase. All returns must be in original condition, unopened and unused (unless faulty). Returns must be made within 14 days of delivery, except when an item is faulty and covered by a warranty period.

      It is the customer’s responsibility to retrieve any items that AMR deem to be in unacceptable condition (unless faulty) or outside of the mentioned timeframe. AMR will not pay to return items in unacceptable condition. AMR takes no responsibility for lost items when sending returns, so we suggest that you send them via registered post and obtain proof of postage.

      Gift cards and promotional codes cannot be returned or exchanged and cannot be applied to exchanges. Once AMR receives your returned item and deems it to be in an acceptable condition (unless faulty), we will happily refund or exchange it. 

      All Clearance items are non-refundable, non-returnable or cannot be redeemed for credit purposes.

      Any public customer purchasing professional products, although we do not recommend using trade products without technical knowledge, please be aware that you are purchasing at your own risk. Results may vary to what is desired. AMR Hair & Beauty Supplies will not be held responsible and no refunds or credits will be given.

    • Online
      If you have selected the wrong colour or developer online and wish to return or exchange it, you need to notify AMR staff within 24 hours of receiving your parcel. They can be exchanged or refunded on the condition that the product is unopened. This policy is enforced to ensure product safety.

    • By using a promotional code, you agree to understanding the terms and conditions stated below. All promotional codes, offers and discounts advertised online are for online use only and are valid for the specified time frame only. All promotional codes are one time use only unless otherwise stated.

      All promotional one-time only codes must be used in their entirety in a single purchase. For promotions where one or more items are required to be purchased to receive a discount on a second item, the discount will be applied to the equal or lesser valued item.

      Promotions requiring a minimum order amount will not include charges for shipping and credits for gift cards in the overall order amount. AMR reserves the right to terminate or continue any promotions at its sole discretion. Promotional codes cannot be applied to shipping, for the purchase of eGift cards, GST or any other such duties.

      If you have reason to exchange or return an item where a promotional code was attached, the promotional code (if expired) cannot be reused for replacement or future orders. A credit/refund will be applied for the promotional price charged only.

      Promotional items are only valid while stocks last. AMR will not provide rain checks on items that have sold out.

      AMR cannot be held accountable when the faulty item is sent direct, or communications are made, from you to the manufacturer in the need of repair or a replacement.

      AMR reserves the right to refuse to honour third party websites offering promotional codes on AMR’s site.

      HYGIENE ITEMS: Due to the current COVID-19 situation, certain hygiene related items now have restrictions on purchase quantities. This is to ensure that all customers have a chance to acquire these items. No sale discounts will apply to these items regardless of the nature of the promotion.

    • AMR reserves the right to refuse or cancel any orders where a product is listed at an incorrect price or with incorrect information due to a typographical error. This can occur even when an order has been confirmed and payment made. In the event that payment has already been made, AMR will immediately credit the amounts charged.
    • This site is owned and controlled by AMR Hair & Beauty Supplies Pty Ltd. All operations and content have been Trademarked and copyrighted. All text, site design, logos, images etc are the exclusive property of AMR and cannot be reproduced, modified, copied, uploaded etc for any purposes, unless specified in writing, signed by AMR Hair & Beauty Supplies Pty Ltd.

      Any unlawful use of material from this site may breach any copyright, trademark or other related laws and may result in criminal charges.

    • AMR is not liable for any losses or damages incurred as a result of the use of this website or any website linked to or from this website.
    • Professional use only products such as bleach, peroxide, colourants, and wax products are to be used by qualified beauty professionals only. You fully understand the potential risks and side effects associated with professional products. All products are to be used in accordance with the product manufacturer’s guidelines. 

      No responsibility will be accepted for the misuse, incorrect selection or recommendation of product by AMR staff. Should unfavourable effects happen to yourself, you acknowledge that AMR and its staff are not liable for any restoration and/or maintenance of the result of your chosen product.

    • Receipt of order confirmation does not represent our acceptance of your order, and it does not confirm our offer to sell. AMR reserves the right to accept or decline an order, for any reason, even if Order Confirmation has been sent.

      AMR has the right to supply less than the ordered quantity, without providing notice, even if Order Confirmation has been sent. Your payment will be adjusted accordingly to the amended total.

      Order must obtain pre-approval with an acceptable method of payment prior to shipping. AMR reserves the right to request additional verifications and information before accepting any order.

    • This Agreement shall be governed, construed, and enforced in accordance with English Law without regard to its conflict of laws rules.
    • AMR can, at its sole discretion, adjust exclusions at any time. For a list of current exclusions refer to the promotion’s terms and conditions, the product detail page. Only one coupon per order can be used at any one time.
    • If you wish to cancel your order, we will be happy to accommodate only if the order has not been picked and/or shipped. In the case that your order has been picked and/or shipped there will be a 20% restocking fee.

      AMR reserves the right to refuse order cancellation, or a cancellation fee will be charged equal to the actual cost of shipping to and from the original order destination, in the event that the order has already been dispatched, and only if we are able to request the return of the package from the courier company.

    • (Input once we know payment methods)

    • All shipments are made with Express Couriers or Postage Services. Freight charges are stated within the Shipping Page and may change without notice.

      If there is a problem with your order and we cannot fill it within this time frame, AMR will contact you using the contact details that were provided in the ordering process. Please ensure that all details provided are up to date and current. 

      All delivery times stated on this site are estimated times only and may vary. AMR will not be held liable for any late deliveries or any losses, damages, expenses, charges, or costs that may arise from the late delivery.

      On delivery, all orders require a signature before release of order. If you would like your parcel to be delivered without a signature, leave a special message in the ordering process. In this instance, AMR will not be held responsible for any theft, loss or damage that may occur once delivery has been made by shipping provider and all responsibility from the point of delivery will be passed on to you.

      Once the order has been released, you are responsible to check the order and inform AMR of any damages or faults within 2 working days.

      Orders will be delivered to the Shipping Address that is stated in the Order Process. Please check this information is correct, as AMR will take no responsibility for delivery to an incorrect address and/or any losses that may occur as a result.

    • If you are not home at time of delivery and wish to have your item left in a safe spot, you must select the ‘Authority to Leave’ option. In the event that you are not home and items are returned to depot, AMR reserves the right to on-charge additional freight costs incurred for the re-delivery of goods. Selecting this option ensures that you are aware of this. 

    • Our website may contain links to other websites. Once you have selected these links to leave our website, amr.uk does not have any control over these other websites.

      We cannot be responsible for your privacy of any personal information provided whilst visiting these websites. These sites are not protected by the terms and conditions of amr.co.uk.

      This document only addresses amr.co.uk activities from amr.co.uk servers and does not cover the terms and conditions of other sites, or of companies that amr.co.uk does not own or control, or the actions of people that amr.co.uk does not employ or manage.

      It is highly recommended that you refer to the terms and conditions of any website you visit. This also includes links to social media such as but not limited to Facebook, Twitter, YouTube and Pinterest.

    • If you access this site, via an application through mobile phone or tablet (an iPhone Application, for example), all terms and conditions stated on this page will apply. This application is currently free of charge; however, your carrier’s rates and fees will still apply.
    • Any personal information that you provide in any content submitted when using our website interactive services like blogs, ratings/reviews and your products recommendations may be displayed on amr.com.au, so please consider this before submitting any such content. Please don’t submit any information that you don’t want the whole world to know!
    • Amr.uk participate in influencer marketing and accept no liability for variations in colours/results showcased on social media platforms, due to filters influencers may use on their imagery. If you need help selecting the right products for you, please email one of our experts at marketing@amr.uk and we will be happy to help.
    • If you wish to contact us regarding a complaint, please email our customer service team on support@amr.uk and we will be able to assist you. We aim to reply to all complaints within 48 hours, however this excluded weekends and bank holidays. Our office hours are Mon-Friday 8am-4pm.
    • These terms and conditions is a legal agreement between AMR Hair & Beauty and the "affiliate" (you). By signing up to become an affiliate in the AMR Hair & Beauty affiliate program, you agree to be bound by the following terms and conditions. Please ensure that you read them carefully before signing up.

      Definitions:

      Agreement = the contents of contract between AMR Hair & Beauty and the Affiliate in respect to the Affiliate Program
      Program = The affiliate program is set out on AMR Hair & Beauty website (AMR.UK) and is giverned by this agreement.
      Affiliate = Party who agrees to take part in the Affiliate Program
      Link = a HTML link provided to the Affiliate to link the Affiliate's website to AMR Hair & Beauty website
      Website = www.amr.uk

      1. The Agreement

      1.1. An Affiliate must provide full legal name, valid address, e-mail address and any other information requested in order to create an Affiliate account.

      1.2 An Affiliate must have a valid PayPal address to receive commission payments and include this on their profile during registration.

      1.3. AMR Hair & Beauty reserves the right to update and change the Terms from time to time without notice.

      1.4. Any modifications or changes to the Program shall be subject to these terms.

      1.5. You may not use the Program for any illegal or unauthorised purpose.

      Should upon investigation AMR Hair & Beauty learns misuse or misconduct has occurred, AMR Hair & Beauty holds the right to suspend or terminate an Affiliate's account immediately with includes immediate suspension of commission and payment privileges. 

      2. Modification Of AMR Hair & Beauty Affiliate Program Terms And Conditions

      AMR Hair & Beauty reserves the right to modify or make immediate changes to the terms of agreement at any time. In the case of any modifications are made to the terms and conditions of the AMR Hair & Beauty Affiliate Program Agreement, it is up to the affiliate to stay updated in regards to the terms and conditions of said agreement as AMR Hair & Beauty may change terms without notice sporadically. If the affiliate doesn't accept any modifications made, the affiliates option is to end their agreement.

      3. Affiliate account

      In order to enter the AMR Hair & Beauty Affiliate network, provided by Refersion, the affiliate will need to create a log-in and password. From this account the affiliate will be able to track and view sales that is linked through their unique code as well as receive commission payments. 

      4. Legitimate Methods Of Advertising

      4.1. Affiliates are permitted to use links, discount codes, any related banners, or text advertisements provided by AMR Hair & Beauty.

      4.2. The promotion should include the offer, discount code, link provided by AMR Hair & Beauty affiliate program and expiration date.

      4.3. Affiliates must not use invalid codes and banners.

      4.4. Affiliate coupon codes and links are not to be promoted on third party websites such as coupon databases. Eg: Honey.

      4.5. Affiliates are allowed to promote their unique coupon code and link on their personal social media platforms only and must not share this information on any AMR Hair & Beauty social pages. 

      4.6. Please note it is strictly forbidden to use AMR Hair & Beauty trademark and/or your affiliate link on any paid advertising channels.

      4.7. Any sales that have been generated through improper promotion, will result in loss of commission. This could be in regards to Section 4, Clause 4.4.

      4.8. AMR Hair & Beauty reserves the right to take legal action against an Affiliate that commits fraud.

      5. Copyrighted Material

      The affiliate is responsible for ensuring that images and product descriptions comply with all applicable copyright, trademark, data protection, any intellectual property right or any other applicable law. AMR Hair & Beauty will not be responsible if an affiliate uses another party's copyrighted material in violation of the law.

      6. Payments

      6.1. Affiliates will receive a commission for receiving authorised sales via links provided by AMR Hair & Beauty’s Affiliate Program. A customer must make a purchase by using the Affiliates unique code or by clicking the link on the affiliate's website.

      6.2. The commission is based on product that is sold in full. Payments are made once every 30 days.

      6.3. Refunded payments do not qualify for commission fee.

      6.4. Payments will be disabled in the instance that a unique affiliate code is leaked on third party websites. It is the affiliate's responsibility to ensure their code is not leaked. 

      7. AMR Hair & Beauty Obligations

      AMR Hair & Beauty agrees to undertake the following obligations:

      7.1. Providing the affiliate with promotional material, such as their unique links and coupon code.

      7.2. Processing all orders for AMR Hair & Beauty products placed by following the affiliate's link under the same delivery times and rates as customers who do not use an affiliate's unique link or discount code.

      7.3. Payment processing, order cancellations, returns and other related customer service for AMR Hair & Beauty for the purpose of business.

      8. Affiliate Obligations

      8.1. Affiliates are required to post on their social media platforms on a monthly basis. AMR Hair & Beauty a minimum of ONE unique piece of content a month. 

      8.2. One unique piece of content can include the following items: IG feed posts, IGTV, Youtube Video or blog post. Additional content may include IG stories.

      8.3. Instagram content must tag @amrbeautyuk on the photo and in the caption, plus use the hashtag #amrhairbeauty, in order for AMR Hair & Beauty to track all content created. Youtube and blog content must link back to the AMR Hair & Beauty website (www.amr.uk).

      8.4. Affiliate is required to provide all or any content on request by AMR Hair & Beauty for re-sharing purposes.

      8.5. Affiliate must be following @amrbeautyuk on Instagram.

      8.6. Failure to follow affiliate obligations may result in the affiliate to have potential removal from the program.

      8.7. If affiliates are unable to comply by content requirements, they must contact the AMR Hair & Beauty affiliate manager for assistance and provide reasoning as to why they cannot meet their requirements as an affiliate.

      9. The License

      9.1. AMR Hair & Beauty can use content created on social media platforms, website, ads. The affiliate will always be credited.

      9.2. Both parties agrees not to use other's materials in any manner that is misleading, disrespectful or in any way portrays the party in a negative light.

      9.3. Any inappropriate use of the promotional material may be cause for immediate termination of the agreement.

      10. Liability

      AMR Hair & Beauty will not be liable to the Affiliate for the defects in the service, interruptions in the accessibility to the service, any loss of data on the information handling system or viruses, loss of profits, loss caused by any third party deleting, removing, deactivating or tampering with the Affiliate tracking service or other consequential loss of whether arising from neglect or breach of contract.

      11. Termination

      The term of the agreement starts upon AMR Hair & Beauty affiliate program acceptance of affiliate's application and can be terminated by either party at any time with notice given in the form of an email. Upon the termination of the agreement, the affiliate must remove all links to the AMR Hair & Beauty website, as well as all promotional materials and codes given to the affiliate.

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